1. STUNT GYM MEMBERSHIPS AND GETTING STARTED
1.1 Our Memberships
1.2 Starting your membership
Your membership starts on the date of your first membership payment. Any classes you'd like to attend before that date will be charged as casual visits.
Any of our staff can assist you in setting up your membership or giving you more information on our timetable and suitable classes.
1.3 Are there any other fees?
Stunt Gym does not charge any additional merchant fees for payments made online. All prices shown on our website are inclusive of GST.
1.4 Is there an age limit?
Stunt Gym welcomes all students over the age of 7 and has no limitations for seniors. So long as you're in good health you're welcome to train with us.
Whatever membership you're going for, if you are under 18 we do need a parent or guardian to sign you up.
1.5 Your health
When you start your membership with Stunt Gym you are confirming with us that you are in good physical health and are not aware of any reason why you should not be participating in parkour or freerunning.
Parkour is an intense physical activity. It's important to remember that none of our staff are medically trained. We are trained in first aid response, but we can't tell you what injuries or illnesses are safe to train with. If you're questioning it at all we recommend you see an expert before joining in any classes.
2. BEING A PART OF STUNT GYM
2.1 Paying your membership fees
With the exception of term memberships, membership fees are billed automatically.
It is your responsibility to make sure there are available fees in your nominated account or on your card, or that you advise us with enough notice to change your nominated account or card. If a payment fails to go through due to insufficient funds or incorrect billing information we will notify you. We are aware that mistakes happen, so you'll have 7 days to fix it up. If after that period the outstanding amount has not been paid you will be charged a late payment fee of $7. If you fall more than 14 days behind on payment you won't be able to participate in training until you're up to date.
Term payments are due before the term starts and you won't be able to participate until you've paid.
If you've been charged or invoiced and you think there might be a mistake with it you can get in touch with us via email or give us a call and we will sort it out as quickly as we can.
2.2 Can I use my 'Creative Kids' and 'Active Kids' vouchers?
You can use both creative kids and active kids vouchers at Stunt Gym. When you send them to us we'll validate them and send you a promo code to use on your next term pass payment.
If you're on membership we will put a credit on your account once we've validated your voucher.
Vouchers can only be redeemed for the upcoming term once per student.
2.4 Can you change your membership?
You can change between 'Basic' and 'Ultimate' memberships by giving Stunt Gym 2 weeks written notice. If you are moving from 'Basic' to 'Ultimate' we will get in touch to let you know what classes are available, and if you're moving from 'Ultimate' to 'Basic' you'll need to let us know which scheduled class you want to keep training in.
If you've already paid for a term but want to change to a 'Basic' or 'Ultimate' membership you'll need to let us know in writing. We'll then organise for the remainder of your term payment to be credited to your account for ongoing memberships.
2.5 Can Stunt Gym change your membership?
Stunt Gym might make changes over time to the offerings included in memberships or their pricing. We promise that for any change we plan to make, big or small, you will be notified with at least 4 weeks notice.
We send out notifications via email and will always send a follow-up reminder closer to the date. If you have any questions about the changes we're making make sure you get in touch before they go ahead.
2.6 What if you get sick or go on holiday?
We understand that life happens and you can't always train every week. If you're sick or injured and unable to attend a class we will try to organise a make-up session for you. Make-up sessions are subject to class sizes and availability and we can't guarantee them on every occasion.
If you will be out for more than a week with an illness, injury or if you're travelling you can put your membership on hold. The minimum period is 2 weeks and you can freeze your membership for up to 8 weeks per calendar year. If you want to freeze your membership you will need to let us know in writing at least one week in advance.
2.7 How to behave at the gym
Our top priority is safety. That comes above everything else. Stunt Gym has a detailed code of conduct we expect all students and staff to uphold at all times (see item 5 below).
If at any point we believe you aren't acting safely, that your behaviour is putting yourself or others at risk, or that you are not following Stunt Gym's code of conduct, we will ask you to step out of your session and discuss how to behave correctly in the gym. If this type of behaviour continues we will ask you to stop participating altogether until such a time as we trust you to behave more in line with our code of conduct.
3. ENDING MY MEMBERSHIP
3.1 When can you cancel your membership?
Stunt Gym memberships can be cancelled at any time with 2 weeks notice after a minimum of 6 weeks. If you're cancelling for medical reasons you do not need to give notice, simply provide us with a medical certificate.
To contact us to cancel you can call 0417 490 516, email or talk to our staff on reception when you visit.
3.2 Can you keep training during your notice?
You can continue to train in all of your scheduled classes and available open sessions during your two week notice period. At any point during this period you can choose to reverse your cancellation and continue your membership.
3.3 Can I restart my membership after I've cancelled?
You can restart your membership at any time, however you may have lost your assigned place in any classes upon cancelling.
3.4 What if you've paid for a term pass and can't finish the term?
If you've paid for a term pass and are unable to complete all your booked sessions we don't offer refunds but we will try to organise make-up sessions for the ones you've missed. Make-up sessions are subject to availability and we can't guarantee them on every occasion.
4. THINGS YOU NEED TO KNOW
4.1 How will Stunt Gym contact you?
5. STUNT GYM CODE OF CONDUCT
1. Always act safely and with regard for others' safety